Below is a list of the questions most commonly asked about our carriers:-
We represent over 36 US and International carriers and the questions and answers below are generally correct. In most cases the answers are on the individual carrier websites. We also have a live bulletin board where you can post queries in real time. You can visit the bulletin board by clicking here
We are proud of our customer response record and in the tradition of good internet businesses, we respond to queries. Please bear with us if there is a delay - sometimes we are delayed by responses from the individual carriers themselves.
If you are an existing customer, the first and fastest way to get an answer is to call the customer service number of the individual carrier you are signed up with. This number is normally on your order acceptance form.
Q) Why is there such a song and dance about third party verification (TPV)?
Our Long Distance Carrier most Frequently Asked Questions:-
A) Federal Regulations require either a signature authorizing your new carrier to carry your calls or they require an independant third party to verify that you require your calls to be carried by a new carrier. In principle the sooner you either sign and fax a Letter of Agency (LOA) or complete the Third Party Verification, the sooner your new service will be connected. This is done to protect you against fraudulent connection.
Q) What is a PIC freeze and why do I need it?
A) A PIC freeze is normally instituted by the consumer to prevent unlawful swapping of long distance services without the consumer's consent. You don't necessarily have one on your line as it is optional in most cases. When you change long distance carriers, your new carrier cannot switch you over in terms of Federal Regulations if you have a PIC freeze on your line. Normally the carrier will contact you with instructions on how to proceed if you do have a PIC freeze or block. We recommend re-instating it after your new carrier has switched you over.
Q) How can I tell if I have been switched over?
A) You can verify your new service is on-line by dialing as follows:-
Verify 1+ Switch :-
All Services: 1-700-555-4141
OPEX: 1-700-555-OPEX (6739)
Verify intraLATA switch:-
Q) Why does it take so long to transfer an existing Toll Free number?
A) Normally the problem is that all financial obligations with your previous carrier have to be cleared before the number is released.
Q) Is there a fee to call a toll free number from a payphone?
A) Normally there is a charge of around 35c to call from a payphone. This covers the payphone operator's costs.
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